When you open the SWAPP in the Web Player after an update, you may not be able to open the default document and an error message may appear.
Details
This behavior may be due to the fact that your browser's cache is still using the previous version of the Discngine Connector JavaScript API.
Resolution
To solve this problem, you need to clear your browser's cache. Here are the steps for the most common browsers:
- Click on Ctrl+F5 to refresh the page and clear the cache.
- If it doesn't work:
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Google Chrome
- Open Chrome.
- On your browser toolbar, click on the three dots in the top right corner.
- Click on Settings.
- Click on Privacy and Security.
- click on Clear browsing data.
- Check the boxes for "Cached data and files" and uncheck other boxes.
- Click on Clear Data.
- Close and reopen Chrome.
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Microsoft Edge
- Open Edge.
- Click on the three dots in the top right corner.
- Click on Settings.
- Click on Privacy, search, and services.
- Under Clear browsing data, click on Choose what to clear.
- Check the boxes for Cookies and saved website data and Cached data and files.
- Click on Clear now.
- Close and reopen Edge.
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