---
title: "Troubleshooting (Discngine Assay)"
slug: "troubleshooting-discngine-assay"
updated: 2026-09-08T15:26:32Z
published: 2026-09-08T15:26:32Z
canonical: "docs.discngine.com/troubleshooting-discngine-assay"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.discngine.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting (Discngine Assay)

## I cannot access the platform (home page)

Details:

- You see an error stating that you cannot access the platform and that you need to be added to the authorized users.
- You do not see the navigation menu.

![Connection error](https://cdn.document360.io/dde9293e-c107-4b3e-9774-9c9c296ed970/Images/Setting/connection-error.jpg?sv=2026-02-06&spr=https&st=2026-11-10T20%3A04%3A09Z&se=2026-11-10T21%3A04%3A09Z&sr=c&sp=r&sig=A6PBBlxwGk9E%2B11fi0nX7EUCWkxgQ%2FBv4ncMrEQykSo%3D)

Explanation:

- You are not part of the users authorized by your company.

Resolution:

- Contact your company's application administrator or the platform manager. You need to be authorized by your company.

## I do not have access to one of the applications

Details:

- You have access to the platform home page.
- When you try to open an application, you see the following error:

![No application access](https://cdn.document360.io/dde9293e-c107-4b3e-9774-9c9c296ed970/Images/Setting/no-application-access.jpg?sv=2026-02-06&spr=https&st=2026-11-10T20%3A04%3A09Z&se=2026-11-10T21%3A04%3A09Z&sr=c&sp=r&sig=A6PBBlxwGk9E%2B11fi0nX7EUCWkxgQ%2FBv4ncMrEQykSo%3D)

Explanation:

- You are supposed to have access to the application, but you do not.
- You are not supposed to have access to this application, but you want to.

Resolution:

- Contact Discngine support with the details of your request.
- We will add you as a user after checking your rights with your company administration.