Check your error message
A lot of possible errors are currently logged and notified to the user. By reading the message, through the notification, you can handle by yourself some of these errors.
For example, in the error below, you can see that there was a timeout during the login process :
In this case, you have to increase the timeout value defined in the Spotfire preferences (see the installation documentation).
Check version of deployed gadget and Spotfire extension
This information can be very useful to help solve an issue after an update.
In Analyst :
- Go to Help > Support diagnostic and logging
- Note the version of the following assemblies :
- ClientAutomationCommon.Core
- Discngine.DataSource.LiveDesign
From the Gadget :
- Check the bottom of the gadget :
Use the diagnostic tool
If the Connector doesn't work correctly, you can use the diagnostic tool to make a first level diagnostic on the installation and configuration of the Connector.
Launch Spotfire and launch the diagnostic tool:
If you have not yet made the necessary settings, follow the diagnostic tool configuration guide.
Run the diagnostic by clicking on the "Run Check" button:
All configured diagnostics start running:
When the diagnostics are complete, a report is available for each control and its status. In the event of an error or warning, a message helps you to understand and resolve the issue:
You can also export the results in CSV format to send it to support@discngine.com:
Export is done in the temporary folder of your account in the LDConnectorCheckExport.csv file:
Clicking on "Open export folder" will open the folder location:
