⚠️ Role required: The features described in this guide require the Organisation Administrator role. If you do not have this role, contact your organisation's administrator.
Role Overview
As an organisation administrator, you are responsible for managing users and applications within your organisation. This guide details your responsibilities and common procedures.
Who administers what
Your organisation can have more than one kind of administrator:
- Organisation Administrator (this guide) — manages the whole organisation: all of its users, groups, licenses, identity providers and IP access control.
- Application Administrator — manages a single application: assigning that application's licenses and roles to your users, without access to the rest of the organisation. This is handy when different people are responsible for different products.
To activate or deactivate an application, provision a new environment, or adjust the size of your licence pool, please contact Discngine Support.
Granting roles with the Access Matrix
Administrative and access roles are granted through the Access Matrix. As an Organisation Administrator you use it to grant the customer-side roles — Organisation Administrator and Application Administrator — to your users on a chosen scope (for example the whole organisation, or a single application). This is how you delegate administration to colleagues without giving them more reach than they need.
Application permissions (the roles specific to each application) work differently: they are assigned to groups and licences. When a user signs in, those permissions are synchronised to the identity system and carried in the user's token, so the right access follows them into each application automatically. Some licences and roles are flagged as default and are assigned automatically on the user's first login.
Definitions
- Administrator: User with extended rights to manage the organisation.
- User: Any person with access to the organisation.
- Identity Provider: Service that manages user authentication (OpenID Connect, SAML).
- Application: Tool or service accessible to organisation users.
- License: Right to use an application. Licence types are Global (unlimited use), Named User (assigned per user, up to a cap) and Credit (drawn from a shared pool).
- Group: Set of users sharing similar permissions.
🔑 Main Responsibilities
User Management
- Invitation and creation of new users
- Bulk user import via CSV
- User deletion
- User group management
- Local login management
Application Management
- Access management by Identity Provider
- IP Access Control management
- License allocation and usage tracking
Supervision and Maintenance
- Resource usage monitoring
- Access problem resolution
- User data maintenance
👤 User Management
Manage users within your organisation: invite new users, import users in bulk, manage local login access, and remove users.
Your organisation is managed on a dedicated page organised into three tabs — Organisation, Applications and Licenses — where you review its details, the applications it can access and its licence allocations.
For a full guide, see User Management.
👥 Group Management
Create and manage groups to assign licenses and permissions to multiple users at once.
For a full guide, see Group Management.
📱 Application Management
The home page displays the applications available to your organisation, organised by environment (e.g. Production, Development, Beta, Demo). Each application card shows:
- The application logo
- The application name and description
- An "Information" button to view application details (name, environment, description, URL)
- An "Open Application" button to launch the application
- A "Request Trial" link for applications you don't have access to yet
💡 Note: Activation or deactivation of an application can only be performed by a Discngine administrator.
Identity Provider Management
Manage which identity providers your organisation uses and which applications they grant access to.
For a full guide, see Identity Provider Management.
IP Access Control
Restrict access to your organisation's applications based on IP addresses using Access Control Lists (ACLs).
Note: Each application can only have one ACL assigned at a time.
For a full guide, see IP Access Control.
License Management
Assign and track licences for your organisation's users and groups.
For a full guide, see License Management.
🛠️ Support
When to Contact Technical Support
Level 1 - Internal Support:
- Common user problems
- Procedure questions
- Permission requests
Level 2 - Discngine Support:
- Complex technical problems
- Undocumented system errors
- Evolution requests
- Security incidents
Information to Provide:
🎫 Support Ticket
📝 Description: [Detailed problem description]
🏢 Organisation: [Your organisation name]
👤 Affected User: [Email if applicable]
📅 Date/Time: [When the problem occurred]
🌐 Browser: [Chrome, Firefox, etc. + version]
📱 Application: [Concerned application]
🔍 Reproduction Steps:
1. [Step 1]
2. [Step 2]
3. [Etc.]
💾 Screenshots: [Attach if applicable]
Emergency Contacts:
- 📞 Technical Support: [support@discngine.com]
📚 Additional Resources
Documentation
- User Management
- Group Management
- Identity Provider Management
- IP Access Control
- License Management
- User Guide - For understanding end-user experience
- How to Manage Identity Providers - Detailed SSO configuration guides
This guide provides you with the necessary tools to effectively administer your organisation.