:warning: Role required: The features described in this guide require the Organisation Administrator role. If you do not have this role, contact your organisation's administrator.
Role Overview
As an organisation administrator, you are responsible for managing users and applications within your organisation. This guide details your responsibilities and common procedures.
Definitions
- Administrator: User with extended rights to manage the organisation.
- User: Any person with access to the organisation.
- Identity Provider: Service that manages user authentication (OpenID Connect, SAML).
- Application: Tool or service accessible to organisation users.
- License: Right to use an application.
- Group: Set of users sharing similar permissions.
🔑 Main Responsibilities
User Management
- Invitation and creation of new users
- Bulk user import via CSV
- User deletion
- User group management
- Local login management
Application Management
- Access management by Identity Provider
- IP Access Control management
- License allocation and usage tracking
Supervision and Maintenance
- Resource usage monitoring
- Access problem resolution
- User data maintenance
👤 User Management
Manage users within your organisation: invite new users, import users in bulk, manage local login access, and remove users.
For a full guide, see User Management.
👥 Group Management
Create and manage groups to assign licenses and permissions to multiple users at once.
For a full guide, see Group Management.
📱 Application Management
The home page displays all applications available to your organisation, organised by environment (Production, Pre-production, Test, Development). Each application card shows:
- The application logo
- The application name and description
- An "Information" button to view application details (name, environment, description, URL)
- An "Open Application" button to launch the application
- A "Request Trial" link for applications you don't have access to yet
💡 Note: Activation or deactivation of an application can only be performed by a Discngine administrator.
Identity Provider Management
Manage which identity providers your organisation uses and which applications they grant access to.
For a full guide, see Identity Provider Management.
IP Access Control
Restrict access to your organisation's applications based on IP addresses using Access Control Lists (ACLs).
Note: Each application can only have one ACL assigned at a time.
For a full guide, see IP Access Control.
License Management
Assign and track licenses for your organisation's users and groups.
For a full guide, see License Management.
🛠️ Support
When to Contact Technical Support
Level 1 - Internal Support:
- Common user problems
- Procedure questions
- Permission requests
Level 2 - Discngine Support:
- Complex technical problems
- Undocumented system errors
- Evolution requests
- Security incidents
Information to Provide:
🎫 Support Ticket
📝 Description: [Detailed problem description]
🏢 Organisation: [Your organisation name]
👤 Affected User: [Email if applicable]
📅 Date/Time: [When the problem occurred]
🌐 Browser: [Chrome, Firefox, etc. + version]
📱 Application: [Concerned application]
🔍 Reproduction Steps:
1. [Step 1]
2. [Step 2]
3. [Etc.]
💾 Screenshots: [Attach if applicable]
Emergency Contacts:
- 📞 Technical Support: [support@discngine.com]
📚 Additional Resources
Documentation
- User Management
- Group Management
- Identity Provider Management
- IP Access Control
- License Management
- User Guide - For understanding end-user experience
- Identity Provider Guides - Detailed SSO configuration guides
This guide provides you with the necessary tools to effectively administer your organisation.